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Frequently Asked Questions - Technical Support Issues

Technical Support Issues


I cannot remember my username and/or password.

You can use the Forgot your username or password? link on the login page to retrieve your username, your password, or both. The information will be sent to the e-mail address currently listed on the account. To obtain your username via e-mail, fill out the First name, Last name, Date of birth, and either your LSAC.org account number or the last four digits of your Social Security number. Note: If you did not give LSAC your SSN/SIN, then you will need to enter the last four digits of your assigned number. Click the Get Username button.

To obtain your password via e-mail, enter your username and click Get Password.

If you no longer have access to the e-mail address you used when you created your account, an LSAC Candidate Support representative can update it for you over the telephone after a brief identity verification interview.

I received a Critical Error message when registering.

A critical error message can indicate one of a number of issues. Please verify that you are using a web browser supported by LSAC.org. Other web browsers may not meet the security requirements of LSAC.org.

Do not leave any page in your LSAC.org account unattended or inactive (including orders, test or service registrations, and electronic applications). Your information is stored on a secure server, and the connection to that server may be timed out after a time limit set by your Internet service provider. If your connection times out, any information you have entered will be lost.

If you are using a wireless Internet connection, you may receive errors when moving between certain sections of LSAC.org. This is caused by our website being unable to determine if the connection to your computer meets the required level of security. Please try physically connecting your computer to your Internet connection, then try again.

I am hesitant to release my credit card number on the Internet. Is the LSAC website secure?

LSAC.org features security technology ensuring that your personal information remains encrypted as it is transported across the Internet. The information you enter is protected by a Secure Socket Layer (SSL) that encrypts all communications between LSAC.org and your computer.

I received an error notice stating, "An error has occurred while processing your request."

If you received the error notice while registering for the Credential Assembly Service (CAS), the most likely cause is that you attempted to enter the same school more than once. A school cannot be listed multiple times on the registration form; instead, enter the complete time span of your attendance at the school in one entry, and the information will be updated in your account when LSAC receives your transcripts.
If you receive this error notice at another time, it is usually caused by a problem with the secure connection between your computer and your LSAC.org account. Please verify that you are using a web browser supported by LSAC.org. Other web browsers may not meet the security requirements of LSAC.org.

Do not leave any page in your LSAC.org account (including orders, test or service registrations, and electronic applications) unattended or inactive. Your information is stored on a secure server, and the connection to that server may be timed out after a time limit set by your Internet service provider. If your connection times out, you may receive this error, and any information you have entered will be lost.

If you are using a wireless Internet connection, you may receive this error message when moving between certain sections of LSAC.org. This is caused by our website being unable to determine if the connection to your computer meets the required level of security. Please try physically connecting your computer to your Internet connection, then try again.

What web browsers or other software are required to use my LSAC.org account?

The following web browsers are currently supported by LSAC:

Microsoft Windows 7—
Internet Explorer 8 and Mozilla Firefox 3.2 (or later).

Microsoft Windows XP (Service Pack 2)—
Internet Explorer 6 (or later) and Mozilla Firefox 2 (or later).

Microsoft Windows Vista—
Internet Explorer 7 (or later) and Mozilla Firefox 2 (or later).

Apple Mac OS 10.4.11 (or later)—
Mozilla Firefox 2 (or later).

Google Chrome is not a supported browser for the LSAC.org website.

In addition, many forms and documents are available on this site in the Adobe Reader format. Please make sure you have Adobe Reader 5 (or later) installed on your computer. If you have an earlier version of Reader, you will need to uninstall it, then download and install a later version. Reader is available free from www.adobe.com.

Pop-Up Windows

LSAC.org uses pop-up windows for communicating pertinent information, displaying help topics, and presenting other necessary components. Please disable any third-party pop-up blocking software and check that your browser settings allow pop-ups. To check pop-up settings in Internet Explorer, please go to Tools/Internet Options/Privacy.

In Firefox, please go to Tools/Options/Content.

On a Mac, go to Firefox/Preferences/Content.

Scripting

Please make sure JavaScript is enabled in your browser. In Internet Explorer, please go to Tools/Internet Options/Security-Internet/Custom Level. In Firefox, please go to Tools/Options/Content.

Plug-Ins

The following plug-ins or helper applications are needed to access some of the content on our website. If you do not have these applications installed, please download them from the links below. Note that these plug-ins and helper applications are subject to change without notice.

Security

Our secure technology ensures that your personal information remains encrypted as it is transported across the Internet.

Settings and Preferences

You can set individual interface preferences for your account. After logging in to your LSAC.org account, please go to My Account /Account Settings /Preferences. Here, you can select whether you use a screen reader or wish to be prompted for surveys.

My LSAT Admission Ticket, Letter of Recommendation Form, or Transcript Request Form is not loading, is displaying as a blank window, or is loading with all the fields blank.

Please make sure you have Adobe Reader 5 or later installed on your computer. If you have an earlier version of Reader, you will need to uninstall it, then download and install a later version. Reader is available free from www.adobe.com. Sometimes your current version can become corrupt; uninstall and re-install Adobe Reader.

LSAT Admission Tickets are displayed in an Adobe Reader pop-up window. If you click the link to your ticket and no window appears, it is being blocked by pop-up blocker software on your computer. Be sure that you have disabled all pop-up blockers, Internet security suites, personal firewalls, or other software that may modify, block, filter, or reroute your connection. LSAC cannot assist you with any software provided by a third party.

Windows XP or Vista users—If you have the required version of Adobe Reader installed and your LSAT Admission Ticket opens in a blank window, it may be necessary to change a setting in Reader. Start Reader, click Edit, then Preferences. From the menu on the left, click Internet and clear the "Display PDF in browser" checkbox. Click OK, then exit Reader and try to open your admission ticket.

Some users may also need to make an additional change to their Internet Options. Exit all open programs; then, from your computer's Control Panel, open Internet Options and click the Advanced tab. Scroll down the list of settings to the Security section and clear the "Do not save encrypted pages to disk" checkbox. Click OK and try to open your admission ticket.

Mac OS X users—The default application to view PDFs in Mac OS X is "Preview." Some LSAC documents do not display correctly in Preview and must be viewed using Adobe Reader. Opening the admission ticket in Preview will also place a copy of the file on your desktop as "Example.pdf." Open Adobe Reader, click File, then Open. Browse to your desktop and select the downloaded copy of the ticket. This should open the admission ticket properly and allow you to view and print your ticket.

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