If you attended one of our Regional Training Workshops, you probably know the answers to these questions, but even if you weren't able to make it, see how many you can answer correctly. Answers appear elsewhere in this newsletter.
At the 2010 LSAC Annual Meeting and Educational Conference, LSAC rolled out a new proposal to remake the current application system. This new application system is called "FlexApp" and is specifically designed to make the law schools' job of creating a new application less burdensome. The tools for building an application will be in place for schools in April 2011. Applications built with this tool will be able to be completed by applicants starting in August 2011.
FlexApp is designed to allow law schools to continue asking the wide array of questions they currently ask using what LSAC calls "school-specific questions" while standardizing the input for questions that many law schools ask. This standardization not only removes the task of schools having to create these questions, thus saving them time, but allows admission staff to better monitor what applicants enter, and will remove many of the troublesome exceptions created in ACES² when applicants enter invalid data.
Although many basic questions are standardized, FlexApp is not a "common application." Schools will be able to create their own questions, and they will be able to opt out of any standard section. If they want, they can even re-create standard sections (with slightly different questions or wording) as school-specific questions. An exciting new feature will allow schools to create drop-down lists for questions that link directly to ACES² reference tables. For instance, in ACES² schools can designate exactly which ethnicities are available for the applicant to choose.
Another new feature is the ability to track documents attached to the application separately. Unlike the current system, with FlexApp schools can require that an applicant is not able to submit an application without the designated attachments, such as personal statements and résumés. Moreover, ACES² will track which documents were received so schools can easily create reports that tell them which applicants have submitted which documents.
Finally, FlexApp provides helpful features for paperless offices and reviewers. The application is fully indexed and bookmarked so reviewers can go to different sections with a single mouse-click. Sections and questions are fully numbered for easy reference, and schools can even choose the order that the sections appear in the final application. So, one school might always want biographical information on the first page, while another might want contact information.
We are excited about the great features of FlexApp and look forward to getting feedback so we can make it even better in the future. For more information, please contact a member of your regional support team.
This past August, Law School Support Services invited the LSAC-member law schools (US only) to participate in a customer satisfaction survey via telephone, conducted by The Center for Client Retention located in Berkeley Heights, New Jersey. We would like to share the pertinent results of the survey and some of the steps we will be taking as an organization to improve in the areas highlighted by the survey. Please click here to see the results.
Over the past several months, we've received a number of inquiries regarding the compatibility of ACES² with Internet Explorer 8. As of October 24, ACES² is now compatible with the IE8 web browser and is supported by the LSSS team.
In October, Information Services took part in Customer Service Week, a weeklong national event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism.
Throughout the week, the team participated in activities that foster teamwork and Platinum Customer Service. The Customer Service Committee did a great job of organizing the event, and we look forward to doing it again next year.
December 2009 marked the end of the deployment of ACES² to LSAC-member law schools (US only), and in 2010 we took ACES² even further, crossing borders and even the international date line. This past summer and fall, the Information Services team deployed ACES² to LSAC-member law schools in Canada, Puerto Rico, and Melbourne, Australia. There are now 214 LSAC-member law schools worldwide using ACES².
Vanessa Saunders is the training and education specialist for the Midwestern region. She earned her BA in English and her master's degree in education from the University of Pennsylvania.
Vanessa has been in the field of education for 14 years. She has been employed as a teacher by the Abington School District and the School District of Philadelphia. She has also worked as an Adult Basic Education instructor with Philadelphia Opportunities Industrialization Center and an outreach counselor at the University of Pennsylvania. Vanessa joined the LSSS team in August 2007 at the height of the ACES² implementation. She has enjoyed visiting member schools in the Midwestern region to provide training and customer service support.
When Vanessa is not traveling in the Midwest, she enjoys reading novels and taking trips to the Jersey shore. This past summer, she visited the Turks and Caicos Islands for her grandmother's 100th birthday celebration. She is looking forward to returning next year for her grandmother's 101st birthday.
The expanded LLM service hit the road this past fall. A series of conferences, highlighting the new LLM service (due for release in spring 2011), began in September and ended in early November. The conferences were well received. LSAC staff demonstrated the candidate web interface and the ACES² applications in San Francisco, Boston, Chicago, and Atlanta.
Conference attendees were invited to interact with LSAC staff and provide suggestions and comments. Attendees learned about the improvement of the admission process for LLM students and got a close look at the robust functionality that ACES² offers for the entire admission process.
As development continues throughout the winter, JD and LLM offices can connect to other offices, share thoughts and ideas, and provide additional feedback to LSAC via the LLM subscription mailing list at . Additionally, feel free to contact your Regional Team Leaders with questions and comments about the rollout, and find out how you can receive this new service for your law school's LLM program.
The Regional Training Workshops were well attended again this year, with over 110 registrants in four cities. The one-day workshops covered topics that help admission office staff get the most from LSAC resources. The workshops covered a range of topics. Attendees learned to navigate the new LSAC.org website and find resources formerly on LSACnet.org, including searching and exporting data from the admission, diversity, and prelaw advisor directories. They also learned how to find LSAC Forum information and other admission resources, such as data reports.
Attendees also walked through the simulation site to get an idea of how candidates experience LSAC's site when they create an account, register for the LSAT and CRS, and complete and submit an online application. They also shared ideas on using the Applicant Status Online feature in ACES², as well as MS Word and ACES² e-mail features.
Additional Regional Training Workshops are planned for the end of February and the first two weeks of March. We will keep you informed about those dates and locations.
Answers to trivia questions: